1. System / Business Analyst
a. Job responsibilities: Gathering user requirements and documenting them as URS, analyzing the user requirements professionally for converting them to system requirements, developing detailed functional specs and documenting them along with system requirements as SRS, developing test cases for integrated and user acceptance tests, verifying and validating compliance of software to documented business requirements, preparing project implementation plan and actually implementing system at client site, preparing training plan and actually imparting training to end users and super users, getting user manual and system documentation prepared, and overall customer relationship management.
b. Functional domain: Healthcare, manufacturing, and e-Government.
c. Education and professional experience: The candidates must be armed with a successful track-record in highly competitive situations, should preferably be an IT professional with an MBA, having 3 to 8 years experience in system / business analysis with a software development organization.
d. Skills requirement: Strong analytical, reasoning, aggressive listening, oral and written communications, and presentation skills. Must be able to work without supervision, analyze and prioritize effectively, and manage multiple tasks simultaneously.
e. Job relationships: Front-ending with clients including attending meetings, correspondence, filing, and customer relationship management. Report to Project Manager. Coordinate with software designers, developers, QA engineers.
2. Online marketing and BPO sales
a. Job requirements: Understanding United States healthcare market space (which is a competitive multi-payer private system as opposed to “welfare state” funded system of India where patients pay directly to doctors / hospitals. In the US, patients pay premiums to insurance company and the insurance companies pay to doctors / hospitals), gather competition information, analyze competition for differentiating our products, enhance online presence and visibility for generating more qualified leads, following up leads, demonstrating software through Web casts, submitting proposals to customers in the US, and help onsite sales force to close the sale.
b. Functional domain: US Healthcare
c. Education and professional experience: Preferably an engineering graduate with MBA, having 2 to 5 years experience in sales & marketing of software products / services, and exposure to supporting channel partners.
d. Skills requirement: Excellent English communications and presentation skills. Must be people-oriented, lively, and exposed to global culture – social, economical, political issues.
e. Special requirement: Like any other BPO jobs, candidates must be willing to work at late evenings through early mornings (either from 5:30 p.m. through 2:30 a.m. or from 8:30 p.m. through 5:30 a.m.)
f. Job relationship: Front-ending with prospective customers, manage customer relationship through telephone, correspondence, and Web meetings. Shall report to General Manager and Onsite Sales / Marketing / Business Development Managers. Coordinate with Tech Support, Software Engineers, and System Infra colleagues.
3. BPO: Tech Support
a. Job requirements: Understanding United States healthcare market space (which is a competitive multi-payer private system as opposed to “welfare state” funded system of India where patients pay directly to doctors / hospitals. In the US, patients pay premiums to insurance company and the insurance companies pay to doctors / hospitals), receive incoming calls / emails, communicate effectively and fluently with customers, developing an in-depth understanding of Electronic Health Record product, learn frequently asked questions, learn trouble-shooting, escalating trouble tickets to higher levels, coordinating with senior colleagues for resolving issues, and delighting customers through an agile and aggressive support.
b. Functional domain: US Healthcare
c. Education and professional experience: Must be an IT professional with MBA, having 2 to 5 years experience in development and technical support of software products / services, and exposure to BPO jobs / industry.
d. Skills requirement: Excellent English communications and presentation skills. Must be people-oriented, lively, and exposed to global culture – social, economical, political issues.
e. Special requirement: Like any other BPO jobs, candidates must be willing to work at late evenings through early mornings (either from 5:30 p.m. through 2:30 a.m. or from 8:30 p.m. through 5:30 a.m.)
f. Job relationship: Front-ending with prospective customers, manage customer relationship through telephone, correspondence, and Web meetings. Shall report to General Manager and Onsite Tech Support Managers. Coordinate with Online Marketing and BPO Sales, Software Engineers, and System Infra colleagues.
|
|
