Hi,
We have a very good job opportunity for you for one of our client; we are currently looking for Customer Support Agents.
Role: CSA / Sr.CSA
Mandatory Technical Skills:
· Aware of basic networking concepts and technologies. Proficient in network connectivity troubleshooting. Understands broadband and dial up connectivity issues.
· Understanding of operating systems, knowledge of configuration options and troubleshooting Windows XP/2K.
· Ability to identify basic hardware parts and aware of basic hardware concepts
· User level familiarity with at least one e-mail client - Outlook, Notes etc..
· Should have experience of logging tickets on a call logging tool (any CRM for ticket logging)
· Functional experience on MS Office or any other application software package that includes word processing, spreadsheets, database and presentation software
Mandatory Communication Skills:
· Neutral accent
· Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
· Questioning skills- probing skills, as relevant to the issue and level of the caller
Optimum Experience:
· 6 – 24 months in an international call centre working on an IT Helpdesk
Location: Bangalore
Educational Qualifications:
Minimum: Diploma (any stream)
If BA, BCom: preferably should have attended some kind of IT training program.
If you are interested for the above opportunity, Please forward your updated profile with the below details
1. Total experience:
2. Relevant Experience:
3. Current Compensation:
4. Expectation:
5. Notice period to Join:
6. Contact nos :
7. Availability for Interview:
8. Do have any inhibitions to work at the client's site ?
9. Reason for looking for a change in Job…
Regards
Nataraj G J |
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