| Resume Category : Call Center |
|
| BPO Experience |
Posted on : 7th-Dec-06 |
| Location: India |
|
| Contact : Sunil Joseph, Ph. 9811957247 |
 Send Email |
| Description |
Download the original attachment
RESUME
Sunil Joseph
2B/Room No: 45
Bharat Nagar
Behind Mata Mandir
New Friends Colony
New Delhi-110065
Phone: 9811957247
Email: sonu_joseph@yahoo.com
Objective
To excel in the field of business process outsourcing and build a career by setting industrial standards in quality and management.
Key Achievements
Entitled with the job of handling of new hired trainees in the team.
Has given roving support for the new members.
Has taken sessions on quality management for the new members.
Taken caliberation sessions for the team.
EXPERIENCE
I have got an experience of four plus years in BPO Industry(Web Based Process). Assigned with various duties like trainee support to quality management.
Joined Daksh eServices Pvt Ltd as Customer Care trainee.
Currently working as a Specialist, Customer Support in IBM Daksh.
COMPUTER SKILLS
Packages Access, Excel, PowerPoint, Word
Language Visual Basic
EDUCATIONAL DETAILS
BSc Physics
Mahatma Gandhi University, Kottayam
Year of passing – April 1998
Score – 54%
Matriculation
Jawahar Navodaya Vidyalaya
Year of passing – April 1993
Score – 72%
Post Graduate Diploma in Information Systems Management
Aptech Computer Education
Year of passing – 2000
Score – 73%
ORGANISATIONS WORKED FOR
IBM Daksh
Specialist Customer Support
The job involves serving multinational customers in resolving their concerns and queries over the phone and through emails. Serving Fortune 500 companies and exceeding the client’s expectations.
Customer support which is mainly focused on the team coordination and fulfilling international quality parameters.
PERSONAL DETAILS
Age : 29 years
Address : 2B/Room No: 45
Bharat Nagar
Behind Mata Mandir
New Friends Colony
New Delhi-110065
Mobile : 9811957247
E-mail : sonu_joseph@yahoo.com
Nationality : Indian
REFERENCE
Mr. P. Diwakar
Team Leader
IBM Daksh
9899298287
Mr. Naveen Grover
Deputy Manager, Operations
IBM Daksh
|
|
|
