Make Amrood! your home page Add Amrood! in your favorite list    Resume Category : Customer Services      Hospitality And Customer Care Posted on : 29th-Mar-06      Location: India Download Resume       Contact : Anoop Verma, Ph. 9845359100   Send Email    Description Anoop Verma H no. 336 Maruthi Nagar Yelahanka Bangalore 560064 PH – 57676940,9845359100 anoopverma05@yahoo.com PROFILE: Result -oriented dependable professional experience in customer service and sales. Excels in fast paced environment as well in supervising and motivating staff productivity to meet companies mission in International and competitive market. Work well independently and as a part of team committed to excellence. BEHAVIOURAL COMPETENCIES :  Smart and businesslike in appearance  Strong voice with assertive manner  Enthusiastic and self-motivated providing a positive contribution to the team  Composed, able to remain calm under pressure  Ability to be an effective communicator  Resourceful and adaptable  Good attention to detail  Friendly, approachable and diplomatic  Mature and confident person with sense of humor  Sociable EXPERIENCE (Present) : From 2003 to Present Asst Front of House Manager P&O Cruises Richmond House Terminus Terrace Southampton SO14 3PN London (U.K) JOB RESPONSIBILITY:  Communicating and dealing on a personal level with European and Non European citizen.  Conducting briefing on a daily basis to discuss ship’s activities and schedule.  Smooth Check In and Check Out.  Request for cabin upgrade or change, and to increases Average Room Revenue.  Handling packages request.  To ensure smooth and correct transaction in Foreign Exchange.  Handling passenger’s complaint’s and comments and other matters like Accident on board or ashore, insurance claim, luggage indemnity.  To leas with administration manager to clear immigration for all Non European passengers on board.  Motivating team to increase the comment’s score around the fleet. EXPERIENCE (PAST) : From 1999 to 2003 Head Concierge Taj Group of Hotels Taj West End Race Course road Bangalore – 560001 EDUCATION :  1996 Passed Senior School Examination from K.V Malleswarm  1996 to 1999 Hospitality Management course from Taj Group of Hotels.  Industrial Exposure Trainee from Taj Group of Hotels in Front Office ,Food and Beverages Service and Facilities and maintenance.  Attended Stonebow(U.K) training sessions in Customer Service and Team Building. PERSONAL DETAILS: Date of Birth : 05th June 1976 Father’s Name : Grp Capt .J.S.Verma.