| Resume Category : IT- Other |
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| Helpdesk Co ordinator with 3 years exp |
Posted on : 28th-Mar-08 |
| Location: India |
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| Contact : Sona, Ph. 9221305845 |
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| Description |
CIRRICULAM VITAE
Sona Rana
C-103, Shalibhadra (B-2),
Apt, A wing, Shanti Park,
Near Mother Mary School,
Nallasopara (West), Thane.
Mob:-+919221305845
Email:-rosemal@rediffmail.com
Objective:-
Seeking a position in a organisation where my skills will be further developed and utilized.
Abilities:-
• 3 years of customer service.
• Excellent written and verbal communication skills, with an eye for detail.
• Extremely productive in a high volume, high stress, environment.
• Self starter with a can do attitude.
Experience:-
• Nov 2007: – Present:- Raffles Solutions Pvt Ltd. (HP Partner), Helpdesk Executive
Customer Support
Providing HP support at helpdesk level at HDFC General Insurance. Replying in an average of 60-80 hundred customer calls in a day. Co-ordinating with all the 34 branches and forwarding the calls in support of customer needs to the engineers, network admin, server admin and application support (14 banking applications). Serving as a single point of contact to the customer/users for all IT related support.
• Feb 2007- Nov 2007: Omnitech Info Solutions Ltd. (HP Partner), Co-coordinator
Customer Care
Co-ordinated with the Customer –HP -Centurion Bank of Punjab. Answered an average of 80-100 hundred customer calls in a day. Forwarded the inbound calls in support of customer needs to the engineers. Worked as a Co-ordinated for a Finance company Customer – Fullerton India Credit Company Ltd., handling the 20 FM sites and 74 Branch Roll-out sites. Follow up with Authorized service providers for out locations.
• 2005 – 2007:-Delhi Press, Jhandewalan Delhi,
Back office Representative
Answered inbound calls in support of customer needs. Managed the 53 branches all over India. Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele. Played a key role in increasing retention as well as satisfaction rates. Worked with new customers in the development of new accounts and the implementation of new systems.
Education
• Mumbai University,
• B.Sc. (2nd year)
Computer Skills:
• Diploma in Computer Application from Aptech.
• Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Lotus Notes
• Well versed with call logging software.
• Internet & E-mail.
Place: Mumbai SONA RANA
Date:
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